Nationwide Delivery Information
We hold the majority of our products in stock. However, due to our extensive product range, a small number may require specialist shipping or be sent directly from the manufacturer. These products therefore incur different delivery charges. Please see our full Terms and Conditions for detailed information.
Full transparency on delivery charges is important to us at Ockwells and we therefore itemise these separately on your order. They are in standard ranges based on the number and weight of parcels and / or pallets, but do not vary based on destination. It is a truly nationwide service. We also continually review and optimise our delivery service to ensure we are as cost effective for our customers and as considerate to the environment as we can be.
Ordering:
- Orders placed before 12pm Monday to Friday (excluding bank holidays) will be processed the same day
- Orders received after 12pm Monday to Friday (excluding bank holidays) will be processed the following working day
- Delivery charges will be added to your basket on proceeding to checkout, based on your total order for shipping
- Delivery charges are £7.99 for all orders under £120 (Inc VAT)
- We offer free delivery on all orders over £120 (Inc VAT)
- Once your order is placed we will send an order confirmation email immediately. Please review this as soon as possible to prevent any delays or unexpected charges. This is particularly important if you placed your order by telephone, to ensure we have interpreted your order correctly
- If you identify an error and / or omission please contact us (contact@ockwells.co.uk 0330 123 1885) immediately to correct it
- Any ‘special order’ products, made to measure and / or cut to size items, including specialist shipping are sold on a quotation basis only and are non-returnable and non-refundable
- If your order is for installation on site, we do not recommend you schedule any work until you have received delivery. We will not be held responsible or be liable for any compensation for losses, damages, charges or expenses incurred as a result of delayed delivery
Delivery:
- We aim to deliver orders to UK Mainland in within 3 working days (excluding bank holidays) for stocked products and will contact you via email to confirm an exact delivery date once your order has been shipped
- Depending on stock availability, sourcing and minimum order quantities, some orders may be split into more than one delivery incurring separate delivery charges (each charge will be itemised and applied to basket on proceeding to checkout)
- We will notify you via email each time a part of your order has been despatched with full tracking information and proof of delivery
- If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or email
- We currently do not deliver to the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland or Scottish Highlands and Islands, but are happy to deliver to a shipping agent / freight forwarding company on your behalf
- We utilise a mixed fleet for delivery, which includes articulated vehicles and for residential deliveries is kerbside drop only. Some longer length items may require the ability and / or willingness to manually offload the goods
- Please advise us in the comments section when placing your order if there are potential access and / or offload restrictions to the delivery address(es)
- If you require a specific day, am or pm delivery or specific offload (crane, forklift etc) please contact us (contact@ockwells.co.uk 0330 123 1885) for a quote as the cost will vary depending upon the weight and destination of your order
- A signature will be required on delivery of goods. If this is a concern, please let us know in advance
- If there is nobody available to sign for the goods on our first delivery attempt then we reserve the right to pass on to customers any additional charges incurred by Ockwells as a result of missed, failed and / or re-attempted deliveries and or collections
- We employ multiple delivery partners and whilst the service is consistent there may be minor variations to branding of notifications, delivery vehicles, etc.